• By Laura Lee

I Stink at Marketing My Law Practice—Now What?

The weather couldn’t be prettier down here in the Florida Panhandle this time of year.  I’ve been enjoying some beautiful weather here at the beach soaking up some much needed sunshine after battling the flu for weeks!

If you get a chance to come down to the Panhandle be sure to let me know so we can meet up!

It is October now, and I hope that the marketing plans you made for your firm in January are rolled out and implemented full steam ahead.  Because 2017 is right around the corner.  You should have been reaching out to organizations about speaking opportunities, setting up coffee dates with key referral sources, or making fabulous offers for prospective clients if you’ve dropped the ball.

However, that window of opportunity in 2016 is closing fast, so strike while the iron is hot!  Even seemingly small connections can turn into bigger and more lucrative opportunities down the road.  Just a few months ago, we had a heck of a time getting a client into a well-known organization to speak to a group of HIGHLY targeted prospects.  So…we put our marketing hats on and got creative. We thought, “How can we get in the door just in time for the New Year?”

Here’s a big secret: When you get stuck, always approach things from the perspective of “What’s In It For THEM.”  Shift your mindset!

So, with 2017 approaching, we gave another call back and explained how much we love what the organization is doing and wanted to support them financially to help meet THEIR goals.  We were basically making a sponsorship donation.  And, as we had hoped (and planned for), the small donation FINALLY cracked the door open for the coveted speaking opportunity that other law firms in town would kill to have!

Even if you think you stink at marketing, there are so many ways to get the visibility for your firm that you want and deserve.  Sometimes you just have to think outside the box. My feature article below has some pointers for you…

I Stink at Marketing My Law Practice—Now What?

Not every lawyer has a gift for marketing a law practice.  On the other hand, pretty much every law practice depends upon marketing.  It can be a very difficult dilemma, indeed!  So, for those who don’t feel like they’ve got what it takes when it comes to marketing, what’s the answer?

Actually, there are a few good options.  Being a less-than-skilled marketer doesn’t need to spell doom for your law practice, rather it means that you need to dig deeper to uncover what will work for you.

Go With Your Strengths

If you’re reading this, then it’s probably because you already know the importance of marketing your law practice.  You’ve probably also noticed that there seems to be no shortage of ways to do just that.  But, it’s quite likely that you don’t feel comfortable with all of the possibilities.  For example, if you’re someone who doesn’t like speaking in front of a crowd, we could tell you all day how beneficial it is to give presentations without you deciding to give it a try.  It’s just not your thing!  On the other hand, you might be hugely charismatic in one-on-one situations.  If you also happen to like to eat, then you might just have hit on an area of marketing in which you excel: the lunch meeting!

• I never want to cold call someone, but I love writing = direct mail
• I have tons of info to share but no desire to do a seminar = blogging
• I want to reach out to others, but I don’t have time to go in-depth = social media

Take the time to analyze your strengths and then build on those for an authentic and results-oriented way to market your law practice.

Educate Yourself

Maybe you don’t know a ton about marketing a business, but it sure does look like fun to you!  In that case, why not take a marketing class at a local college or even take a course online.  Nothing quite beats the enthusiasm that goes along with implementing new ideas, and classes are a great way to gain exposure to those ideas.

If a class doesn’t seem like it would work for you, you might also consider hiring a business coach.  This person will get to know your specific business, along with your personality, in order to make suggestions for strong methods to market your law practice.

Hire a Pro

Let’s face it.  Not every lawyer has an interest in marketing his or her firm.  With few exceptions, it’s just not typically why someone goes to law school.  If you’ve determined that you don’t enjoy marketing and/or that you’re just not getting good results from your efforts, it might be time to bring in the big guns.  Hiring a professional, especially one with a proven track record of marketing lawyers, can actually be the best course of action.  Not only does it free up the lawyer’s time to do Lawyer Stuff, but it can also save a fair amount of money in the long run by avoiding newbie mistakes and giving your legal marketing a more professional appearance.

So if you want to do this at no risk (well, actually for $1.00 to kick you off) click here to learn more about our Inner Circle Accountability & Private Group Coaching Program! What do you have to lose besides getting the phone to ring and revenue?

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Creating a Marketing Plan That WORKS for Your Law Practice

There are so many parts and pieces when it comes to marketing a law practice, that it can get a little overwhelming.  Instead of taking a helter-skelter, see-what-works approach to marketing the practice, it’s a good idea to come up with a consistent plan to follow.  A law practice marketing plan doesn’t have to be set in stone, as you’ll want to monitor it and make occasional adjustments based on results; but it is a practical way to organize your approach and stay on track.

Just as with any other part of marketing, the marketing plan can be done in many different ways.  For those who need a place to get started, though, here is a great way to do so:

Legal Marketing Plan Step 1: Strategize

If you have no idea where you want to go, all the maps in the world aren’t going to help you get there.  The first step in creating a legal marketing plan is to figure out what it is that you are trying to accomplish.  Are your goals monetary?  Are you looking to serve a certain number of clients?  Perhaps you want to branch out into a new area of law.  It’s possible that you want all three!

Before deciding how you’re going to make your business successful, you have to define what success means to you.  By doing this, you can develop reasonable steps to take in pursuit of those goals.

Legal Marketing Plan Step 2:  Develop Goals and Objectives

The goal is what you want.  The best goals are quantifiable and have a deadline.

• Increase billable hours by 15% in the third quarter
• Sign XXX Company to a retainer by the end of the year
• Conduct four new consultations a week

Each of these goals can be measured in order to see if they’ve been met or not.  Again, you can’t reach your destination if you don’t know what it is!

Objectives are the steps you take to reach the goal.  So, for the goal to develop four new contacts a week, you might implement the following objectives:

• Pass out ten business cards a week
• Check in with referral contacts once a month
• Lead four workshops a year

These objectives are action steps that you intend to take in order to make the goals real.

Legal Marketing Plan Step 3:  Set a Budget

Once rent, payroll, association fees, etc. have been paid for the month, it can feel like there’s just nothing left to be spent on marketing your law practice.  Instead of looking at it as an expense, however, it’s a good idea to think of your marketing budget as an investment.  How much per year are you willing to invest in making your goals happen?  Spending a few hundred dollars for marketing collateral should lead to considerably more income as you reach that 15% billable hour increase goal!

Decide what you can/are willing to put toward marketing and make it a monthly part of the business’ budget.  Using those numbers and your best judgment, you can then tackle individual objectives on the way to meeting your goals.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

[SWIPE] Our Best Email Subject Lines of 2014

I love January.  A New Year always brings new opportunities to review the inner-workings of our businesses and see how we can proactively make changes, or improve upon things that are already working for the year ahead.

This week I’m actually battling walking pneumonia (BOO!), so in between rest and loads of chicken soup, I decided to dig in and take a peek back at our top performing email subject lines of 2014.

Email marketing is such a HUGE part of our business and a huge part of our attorneys’ businesses, as well.  Whether it’s sending out weekly email newsletters, promotional emails for legal workshops or upcoming events or persuading referral sources to send new business and collaborate, email marketing is one of the most cost-effective ways to communicate with the prospects and clients of your firm.

But, please don’t be fooled.  Just because email makes direct response marketing more cost-effective and accessible, doesn’t mean that it’s EASY.  If your communications are constantly getting filtered into junk, or worse, no one is opening your messages, it’s a huge waste of your time and effort.

I always say that there’s a fine art to getting an email open and read, and it’s something we really focus in on here at Legal Marketing Maven.   And, once the email is opened, it’s a whole ‘nother animal to get people to respond and take action.

If you’ve sent out email communications in the past and felt ignored or that your efforts produced little to no response, I’d challenge you to go back and review the content of what you sent out.

Start with the subject lines.  Here are a few tips to get your readers to open up:

Make it personal:  If a prospect believes the email is coming personally from you, they are more likely to open it and respond.  Ex:  Can we talk for a second, <insert name>?

Create a little mystery:  Be purposely vague or intriguing with a subject line to entice readers to open and learn more.  Ex.  We announced the overhaul of a client’s new website with the subject line: “I got a facelift!”  Imagine the clicks!

Use numbers:  People like numbered lists and steps.  Examples include, “5 Ways to Avoid Probate” or “6 Mistakes To Avoid When Choosing An Attorney.”

Shed a little light on your personal life.  Readers are nosy and want to know what’s happening with YOU behind the scenes. Give them a peek at your life outside of the law.

Get to the point:  Let them know upfront if there is an invitation or gift inside that requires their attention.  Ex.  I have a gift for you… open quick!

The other piece of advice I would offer you is to make sure that you are including a CLEAR call to action in your emails.  Are you TELLING the reader what you want them to do?  Are you letting the reader know HOW you want them to respond?

Many times we’ll help our attorneys spark communication with their readers by clearly asking for responses or suggestions about a whole host of topics that simply catch people by surprise, humanize the attorney and open up the lines to chat.  Try it in your own mailings.  For example, ask clients for their top suggestions of places to vacation within a two hour drive, or favorite local spots to buy art or discounted furniture for the office.  You may be shocked when your inbox fills up with responses and the occasional…”oh by the way, I’d like to come in and get your help with something.” I promise, this REALLY works!

And, if we want the reader to take fast action on something, we ASK.   There’s no beating around the bush.  The call to action is clear, concise and easy to act upon.

Remember that when it comes to email marketing, and marketing in general, a confused mind always says “no.” If it’s not clear what you are promoting or what you want the client to do, your emails will get deleted or lost in the shuffle.  Be sure to have a CLEAR call to action in every communication that you send.

I hope you find these tips helpful and that you are able to use some of these suggestions to craft more effective email marketing campaigns this year.   And, feel free to swipe some of our top performing subject lines from 2014.  You can see how they easily fall into the guidelines and tips I gave you above:

My facelift  (Note: This was the launch of a new website)

I’m moving, AGAIN + Info on our scholarship opportunity!

Thanks (insert name)

My naked mermaid saga

Hey… I need your help with something real quick

How Did We Get So Much Stuff?!

With Thanks

A tribute to my young client killed in a horrific crash

Saying goodbye to my old love  (NOTE: this was about a purchase of a new car)

I can’t stop laughing at this (truly) + a new workshop for you!

A friendly reminder for you… + my epic mom FAIL moment

See you this month?

Thanks for the pics + heads up for these warning signs!

Have a great week!

Laura Lee

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

New SEO Techniques for Lawyer Marketing

Anyone who is marketing a law firm online understands that Google is very important.  Most computer users will go directly to Google, type in their search term, and hope they get back good information.  Your goal, of course, is for your law firm to show up in results that come back.  There are methods for improving your ranking in those results, referred to as SEO, or search engine optimization.

No one knows with absolute certainty how exactly Google determines which sites to pull into a user’s SERP (search engine result pages), and the algorithms used change as much as 600 times a year.  The search engine giant is always tweaking the system to try and make it more accurate and helpful.  By being aware of what some of the algorithm’s criteria are, though, you can improve how you market your law practice online.

In a fairly recent major change to the algorithm, Google has placed more emphasis on location.  So, someone from California is more likely to get results from LA and Sacramento law firms than from some practice in Delaware.

There are some things that you can do in your law practice marketing that can have a positive effect on how and where your firm shows up in results.

First of all, Google tends to give more attention to businesses that have a Google+ page.  Law practices will often rank better when they have optimized their Google+ Local page.  This means making sure that you have chosen the right business category.  It’s also a good idea to ask your clients to leave positive reviews on your Google+ page.

The other aspect of improving your law firm’s marketing with SEO is to pay attention to your actual web site.  Sure, you want to do things such as keeping fresh, keyword-enhanced content going up on the site, but you can also make other minor changes that are helpful.  One suggestion is to add a “location” page.  In doing this, double check that the information you include on this page reflects exactly what you have on your Google+ page, especially when it comes to your address.  Additionally, it can be helpful to add “Services” pages.  Create an individual page for each service your provide and make sure that your location is included.

Search engines are a huge part of modern law firm marketing strategies, and being aware of important criteria and changes like these can help your web site rank higher when folks are looking for a lawyer in your area.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Holy Excuses!

Theoretically, every small business owner understands that marketing is a basic need for success.  Still, it can be intimidating and leave lawyers wishing they didn’t have to develop this skill.  It’s impossible to overstate the importance of marketing for lawyers, though.  If you find yourself procrastinating due to any of the following excuses, you’re not alone.

I Have Enough Work

When you’re busy filing briefs and meeting with clients, it can seem like there’s just no time in the day to devote to marketing your law firm.  You might even think that you don’t need to market because, “Hey, look how busy I already am!”  All businesses are cyclical, though.  Busy today does not mean busy tomorrow, ESPECIALLY if you’re not marketing today.  In order to keep your business thriving, it’s imperative to constantly be cultivating new clients and new projects.  Otherwise, you’ll end up in a dreaded “slump” where you’ll be wishing you’d thought ahead.

I’m a Lawyer, Not a Marketer

You spent years studying and working to get to the point where you could be the best lawyer, and now you’re expected to market your law firm, too?  Yep!  While you are obviously a lawyer, you are also a business owner, which means you have chosen to take on the responsibilities that come along with that role, too.  You don’t have to get an MBA to be a success, but you do need to take steps to market your business in order to make sure you have a business to market!

I Don’t Know How to Market My Law Firm

Great news!  You don’t have to know everything.  Learn one skill at a time and build on that knowledge base.  There are also companies like ours that can take a lot of the marketing stuff off your plate.  Work closely with the company to figure out what your goals are and then let them do the job for you.  That’s not to say that you don’t have to put any personal effort into marketing your law firm, but we can definitely make it a lot easier on you.

I Feel Uncomfortable Marketing to People I Know

The point of your marketing doesn’t have to be about selling yourself or your service.  Instead, it should be about building relationships and helping people solve their problems.  You don’t need to be pushy or take advantage of others in order to market your business.  What you have to offer is helpful and valuable to others, and your job is to let them know what you can do for them.

No matter how you look at it, you need to be marketing your law firm all the time.  Some efforts are more overt that others, say sending out email newsletters or purchasing an ad.  Others are less obvious but arguably even more important, such as providing great service, being an active member of your community, and helping others understand how you can help them.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

I did your holiday shopping for you!

The holiday season is upon us, and that means for the next eight weeks our schedules are going to be hectic, offices will be closed and our professional and personal calendars are going to become chaotic!

On the list of things to do before the end of year is show appreciation to top clients and referral sources, and I know you WANT to make that happen.

However, I can’t even tell you how many times I have talked with attorneys about the holidays and showing appreciation to top clients and referrals sources and heard, “Well, I really wanted to do that, but time just got away from me,” or “I just didn’t know what to send,” or a plethora of other excuses why year after year their good intentions remained just that and never got implemented.

In fact, that is the story I hear about a lot of great marketing ideas…but let’s stick with this one.

Your top clients and referral sources should be feeling the love from your firm this holiday season and since there is PLENTY of time to make this happen, I’m *giving * you THIS RESOURCE to help you knock this task off your to-do list in less than a week!

Just click the link: you’ll find my personal holiday gift guide with options for every budget. There are even links that go directly to the product order page. It couldn’t be easier!

So let’s break this down into action steps.

Choose your list of top clients and referral sources and export their names and addresses into a spreadsheet.Choose the gift you would like to send (from my recommendations)or your own but if your own go ahead and put the order link on the spreadsheet).

Write what you would like the gift card to say.

Decide the date you would like your gifts delivered.

Give the list and your credit card to your assistant to place the orders.

Isn’t that easy?!  Don’t put it off, get it done early…even if your delivery dates are in December. Keep this holiday season as stress free as possible and show your appreciation to your top clients and referral sources! They are an important part of your business and deserve to be celebrated.

Happy Holidays!!!

PS:  This is just one of the many services we provide to the clients that
work with us. We are the marketing team that they hand these types of
tasks off to so that they know it is handled without having to worry about
it.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Good Deeds Can Also Be Good Marketing for Lawyers

There’s nothing quite like being able to market your law practice while also doing something wonderful for someone else.  Fall and winter are the perfect time to consider hosting a food or clothing drive, for example.  With the weather getting colder many people have difficulty affording weather-appropriate clothing, not to mention the added expense of heating their homes.  With the holidays coming up, many are also wondering how they will be able to purchase a few gifts for their children and other loved ones or to travel for family get-togethers.

A great way to market your practice and really make a difference is to raise goods or funds for folks in these situations.  Food banks and other nonprofit organizations that serve the needy are also very stressed at this time of year, so you could even partner with one of them to help get the word out.

Speaking of partnering, why not reach out to your contacts, especially businesses, and invite them to host the charity event with you?  This gives them the opportunity to also promote their organization and can really strengthen their relationship with your law practice.  It’s like doing multiple forms of legal marketing all at the same time.

Once you’ve determined what kind of event you’d like to do, make sure to get the word out.  Pass out flyers, complete with information on how to get involved (and your practice’s name, of course).  It’s also a great reason to reach out to past clients in order to let them know about the opportunity to get involved.  Not only will they get a little reminder that you’re out there, but they’ll also realize that your practice is involved in the community in positive ways.

It probably goes without saying, but these types of events shouldn’t be all about marketing your law practice.  Raising the funds or collecting donations and getting them to those in need should always be the highest priority.  While you can reap the benefits of name recognition and fostering good will, the marketing aspects of a food/clothing/etc. drive should be secondary to actually helping the cause you’ve chosen.

If you don’t have the time to coordinate an entire event, consider joining in someone else’s.  For example, your law practice could co-sponsor a fundraiser or you could make your office a drop-off site for Toys for Tots or a similar charity.  You get to do a good deed, and the organizations actually do some of your legal marketing for you!

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Online Reviews…The Good, Bad and Ugly

There are so many ways for clients to tell everyone they know about you, and thanks to the Internet, they can even tell people they don’t know!  This is great if the things they’re saying make you look good.  If they’re posting negative reviews and comments, however, it can feel like a punch in the gut to someone running their own small firm.

So, what do you do if someone is trying to sabotage your legal marketing plan by saying nasty things on Yelp, their blog, or your Facebook page?

First, don’t panic.  This is a time to keep your cool, because how you respond is more important than whatever this person had to say in the first place.  Keep in mind that even though this negative comment is out there, it is certainly not the only thing out there.  It is one person’s opinion in a sea of opportunities for you to present yourself as you’d like.  It’s annoying and infuriating, but it is not the end of the world.

Once you’re calmed down, not just pretending to be calmed down—take a day or two if you need to, you can plan how to respond.  Because of their background, a lot of lawyers jump right to the idea of writing a cease and desist letter.  There are some problems with this.  For one thing, it could theoretically add legitimacy to whomever made the claim against you.  It can also be really hard to even find out who made the comment as so many of those things are done anonymously.  And in the grand scheme of things, the letter might not even work.

With the idea of a letter considered and thrown away, you can now look at actually responding to the comment.  Most of the review sites will allow you a way to respond to the negative comment.  In doing so, you don’t want to come off as anything but professional.  You can use the opportunity to explain your side of the situation—oftentimes the individual is mad that they lost their case, not because there is actually anything wrong with you—but do it in a calm, rational way that doesn’t sound overly defensive.  If the person responds back, make a point to only engage if you can do so calmly and in a way that shows you in your best light.  Remember, too, that there’s no rule saying you have to respond at all.

Finally, consider asking your clients, colleagues, and supporters to visit the site and leave their own feedback. This will “bury” the negative comment down to a lower position that will probably not be seen by many.  In addition, when you have a bunch of five-star ratings or comments about your professionalism, it shows that the negative comment is not par for the course and is likely coming from someone who is bitter.

A bad review here or there isn’t going to completely destroy your legal marketing efforts.  If you find that you are getting a lot of negative reviews, however, it may be necessary to take a look at what you’re doing and make some changes.

• By Laura Lee

Could you use some individualized help growing your practice?

Summer is almost here, our team has expanded significantly and we have room this quarter to accept a few additional private clients who could use some more individualized help growing their practices.

This is NOT exclusive to just Estate Planning and Elder Law attorneys.

This is more than just receiving marketing materials that your team can implement on their own (if that’s what you need, check out our Done-For-You program here).

Instead, this is OUR TEAM, doing your marketing FOR YOU, so that you can focus on what you do best: practicing law!

We serve attorneys in the following areas:

• Copywriting and ghostwriting
• Blogging
• Website management
• Email marketing
• Email newsletter creation and management
• Print newsletter creation and management
• Graphic Design
• Public Relations
• Social Media management
• CRM or Infusionsoft management
• Mailing and fulfillment
• Team coaching

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

P.S. Curious about what it’s like to work with us? Here’s what a few of our clients have to say:

“Laura Lee is a great motivator and implementer. She is passionate about helping her clients grow their practices and she has certainly helped me grow mine. Laura Lee and Legal Marketing Maven have been instrumental in helping me transition my practice from all divorce and family law to its current 50-50 mix with estate planning and probate, and that side of the practice growing each year. As a direct result of their materials, I have been on local television and radio shows featured as an expert on the topic of estate planning and probate. I have several ready-made and often-requested educational and promotional e-books and legal guides which they prepared and taught me how to deliver them to my prospects in a systematic and effective manner. Their team is highly trained in communicating the legal principles I with which I wish to educate my potential clients, so that they are already prepared to retain me before we even meet. Best of all, they are great people to work with and very loyal and dedicated to their clients and their needs. ”

~Steve Worrall
Attorney at Law

“Laura Lee is AWESOME. She listens, asks questions and works closely with you to achieve the best results, quickly and at a reasonable cost. She is number 1 in my book!”

~Nancy Cavey
Attorney at Law

• By Laura Lee

The dirty “D” word for law practice owners

Make Your Law Practice Marketing Plan Work for You

Let’s be real.  You didn’t go into law because you wanted to be a marketer.  You studied and worked so that you could become a lawyer.  But, you are also a business owner, and that comes with the need to market your practice.  So, how does a lawyer successfully get the message out without becoming a full-time marketer?

The simplest way to do so is to develop a marketing plan that works for you.  That means identifying the things you can or should do on your own while looking to others to take on appropriate tasks.  You can narrow this down by asking yourself a few questions:

• What do I enjoy doing?  If you’re the kind of person who loves to mix and mingle, then in-person networking could be a great opportunity for you.  Consider joining some groups or associations that allow you to meet others face-to-face to talk about how you can help meet their needs.  If you like being “the host with the most,” it might be fun to put together a referral group of attorneys with different specialties that gets together for dinner once a month.  When you turn something you enjoy into a marketing opportunity, it can make that aspect of being a business owner kind of fun!

• What do you not enjoy?  You’ve got enough on your plate with running your business, taking care of employees, and—of course—representing your clients.  There’s no time in there to be forcing yourself to do marketing tasks that you don’t enjoy.  Maybe you really don’t like writing, for example, which means that your blog is never updated or your email newsletters are half-hearted, if done at all.  Skip the headache and the drudgery by hiring someone you trust to take on these tasks.

• What are you good at?  Are you a heck of a carpenter in your spare time?  Do you have a way with animals?  By identifying those things that you do well, you can narrow down volunteer opportunities or speaking engagements that complement both your interests and your area of practice.

• What should you leave to the pros?  Generally speaking, things like graphic design, search engine optimization, or even video production take some specialized knowledge that most people just don’t have.  Instead of forcing yourself into a role that will likely end up hurting your business anyway, recognize that there are times when you really do need to bring in the professionals.

What much of boils down to is being true to yourself.  You don’t want to adopt some sort of phony marketing persona for the sake of drumming up business.  It’s not authentic and will end up putting people off.  Instead, focus on the things you like and do well, and take a pass on those things that would benefit from outside assistance.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Four Simple Ways to Make Sure Your Law Firm’s Blog Posts are Effective

Four Simple Ways to Make Sure Your Law Firm’s Blog Posts are Effective Marketing

Pretty much everyone knows at this point that a blog is a great tool for marketing to today’s potential clients.  Even those who aren’t sure exactly why blog posts are important have still gotten the message that they are.  Let’s take a look at what makes a good blog post when it comes to marketing your law practice.

Be Helpful

When someone is in need of an attorney, it’s because there is something they just cannot do for themselves.  Sure, there are a lot of DIY kits online, but you are more aware than anyone that these one-size-fits-all approaches can really do more harm than good.  Still, people are desperate for information.  When you write blog posts that give them the information they need, they realize that they can turn to you as a resource.  Not only that, but you can give them an advantage when they do actually get to the legal process, because they will know what to expect and how to prepare for it.

Avoid Advertising

While your blog posts might include something along the lines of, “If you’re in need of a good estate planning attorney in <insert your city>, give XYZ Law Firm a call,” your blog posts should not really be centered around you.  Instead of talking about how great you are, use your posts to build a relationship.  It’s certainly OK to tell prospective clients why they should come to you, but if you’re doing it in every single blog post, you’re missing the opportunity to build rapport by hitting them over the head with advertising.

Use Keywords

Search engine optimization involves a number of strategies for getting the search engines like Google and Bing to notice your content and serve it up to Internet users.  You can help your blog posts show up in relevant searches by utilizing keywords.  These are words or phrases that you think your potential clients would type into the search box when trying to find the information you offer.  Being specific can be very advantageous, so instead of saying simply using the phrase “personal injury lawyer,” use “personal injury lawyer in <insert your city>.”  This is going to get your blog posts ranked higher for those people who are most likely to hire you.

Use Layman’s Terms

One of the reasons that the general public is so intimidated by the law is because of the jargon that goes with it.  If you are able to speak to them in terms they understand, you are helping them to feel confident in understanding what it is you do.  This is a great way to build trust with your audience and can even make your job easier in the long run because you will have informed clients.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Exposing yourself (decently, of course!)

When it comes to successful marketing, the name of the game is exposure.  You’ve got be willing to “put it all out there,” as much as possible so more people can become acclimated to your practice.

I always say there are two ways to do this.  You can throw money at it.  Or, you can get creative and invest your time.

If your budget isn’t where you would like it to be at the moment, one of the easiest ways to expose your business to others is to simply TALK about what you do to everyone you meet!

At first glance, this might seem icky, slimy or embarrassing. But it shouldn’t!  Let me give you an example of how beautifully this can work when done the right way.

My right hand gal, Amber, went on a cruise to Cozumel last week.  While sitting on the beach with her 3-year-old daughter, a woman walked up to her and asked to share a bucket and shovel.

She casually asked Amber where she was from and what she did. She then proceeded to tell her that she was a swim coach who teaches children to swim in 5 days and people from all around the country fly in to use her services.   In fact, her toddler was swimming freely in the Caribbean, while Amber’s toddler was still wearing swimmies close to the shore.

But the “exposure” of her business didn’t stop there.  After the trip, she found Amber on Facebook.  She wanted to stay connected and reminded her that she was there if she ever needed anything for the kids.

Amber was so impressed that she’s now considering flying her two kids down to take her classes after many failed attempts with private instructors (and her own lack of patience lol).

But my point is, if the instructor had been afraid to EXPOSE herself and what she did, she wouldn’t have earned a potential client who was willing to fly halfway across the country to use her services.

If she was too afraid to open her mouth and share how she helps children and parents have peace of mind to swim safely, her business wouldn’t have the national reach that she currently enjoys.

You must be willing to expose yourself, all the time, every day about what you do and who you serve.  For some people, this is a natural thing, but for others, it’s more dreadful than having teeth pulled.

But remember, it’s FREE marketing!  And nothing beats that in my book!

I would love to hear if you have had similar experiences like this.  Please feel free to email me and let me know how it worked out for you and if it generated new business.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Quitting Facebook!

The days of free advertising on Facebook are over.

Many firms are up in arms after recent changes to Facebook’s Algorithm, Edgerank, that have altered the way fan page posts are showing up in other people’s newsfeeds.

According to this article in Time Magazine , most companies are reporting a reach of less than HALF of what they are used to seeing.  And eventually, Facebook plans to dial that reach down to 1-2% of fans.

Nerd translation:  Unless you are advertising with the social media giant, the fans of your firm’s page will rarely see your content when Facebook ultimately has its way.

This change has been extremely frustrating for firms that spent a tremendous amount of time and energy building up their fan pages, only to find out that their content would not be seen by the very fans they worked so hard to acquire.

Some small businesses have openly talked about quitting Facebook pages all together and going back to personal pages where at least they know they’ll be seen.

Is that such a good idea? Do we think you should abandon your Facebook fan page?

Our answer is NO.  Fan pages are still extremely useful and there are a number of work arounds to ensure that your content is being seen.   Here are some easy ways to increase your visibility and reach on Facebook, even on a shoestring advertising budget.

1. Share great content– This seems obvious, but now it’s more strategic than cliché.  Friends of fans will see when someone likes, shares or comments on your posts.  By having this type of engagement, it’s an opportunity for more people to see your content without spending a dime. Don’t just post to post. Think hard about what will resonate with your fans that will result in more likes, comments and shares!

2. Mix up your content– As of right now, studies show that Facebook favors text-only posts over posts with links and memes.  Does this mean you should stop posting links? NO! Posting links back to your site is still great for SEO (that content is indexed!).  But you want to be sure to mix up your content for increased visibility and engagement. Give tips, ask questions, ask for recommendations, etc.  Be creative!

3. Start a small advertising campaign– For as little as $5-10 a day, you can run a successful advertising campaign on Facebook.  This can come in the form of running “like ads” that show in the newsfeed (i.e. friend and friend like this page…you should too!) or a “boosted post” where you pay to promote a particular piece of content on your newsfeed.

4. Consider a “retargeting” campaign– These are the “stalk me” ads that show up all over Facebook after you visit a particular website.  Did you know you can set them up for your firm too? It’s another great way to be seen constantly on Facebook without a super huge advertising budget.

While there may come a time when you are seriously forced to “pay to play” on Facebook, for now, the opportunity still exists for low-cost and organic marketing campaigns to clients and POTENTIAL clients of your firm.   These are people who don’t even know you exist and SHOULD.

So don’t give up on your Facebook strategy just yet. Implement the tips in this post and keep an eye on your numbers to watch your reach grow and improve.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

9 Signs You Need A Website Overhaul

Spring is just around the corner (thank God!) and now is the perfect time to do a quick audit of your website.

The design and functionality of your website is critically important. A website that motivates clients to call the office must be clear, easy to navigate and built to rank well in the search engines.

This is your first impression—and you must make it a good one if you expect phone calls from the internet.

Here are a few areas to “audit” as we head into spring:

1. Is your contact information displayed prominently on the site? You would be surprised at how many websites we audit that force us to HUNT for this information!

2. Do you have a page for each of your practice areas? A bulleted list of what you do is simply not enough. If you want to rank better in the search engines and clearly explain your expertise to prospective clients, you must have a dedicated page for each area in which you practice.

3. Is your site visually appealing or does it look like a DIY job? If you’re seeking high-end clients and cases, the “face” of your company should have a high-end look too.

4. Is the website designed to “build your list?” Are there free reports, audios or kits that people can download? Is it easy to join your mailing list? Do you even have a mailing list?

5. Does the website tell your “firm story?” Of course you need a professional bio, but what about the story of why you do what you do? What makes you different and unique? This type of copy helps clients feel like they know you and helps you stand out from the crowd.

6. Are you displaying badges and logos of your affiliations, media appearances and awards? These help to give 3rd party credibility and validation that you are who you say you are and can do what you say you do.

7. Do you have testimonials from happy clients on the site? Testimonials from happy clients SELL legal services!

8. Do you have correct title tags on each page that are properly optimized for SEO?

9. Is your website a WordPress site? WordPress is one of the best sites for SEO, functionality and usability (translation: it makes it SUPER easy for you to edit your own site without help from tech geeks!).

These are just a few things to look for when reviewing your site this spring. If you determine your website is not up to par and you would like information on a redesign, please feel free to reach out to us for help. Whether it’s a few copy edits or an entire website overhaul, we can help you get it done in a timely and cost-effective manner.

Happy Auditing!

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Get First Page Google Rankings In 5 Days Or Less (…Yes, Really)

Imagine for a moment if your best prospect found you sitting on the first page of Google, anytime they came looking for your services…

They type in their relevant keyword or question, and boom, there you are representing yourself and your law firm.  Best part…they click on your link and land on your website.

Pretty cool right?

I’m sure you’ve heard it all before.  Get on page 1 of Google, and your lead generation / traffic problems will be solved.

But it’s usually never that straight-forward.  There are plenty of companies out there promising to get you on page 1, and they’ll do it for a small fortune.

But do you get results?

Sometimes…  Maybe!

But what if you could get on the first page of Google, and stay there?

What if you could have two spots on the first page of Google?

What if your work, your website, and your videos took up all of page 1 of Google?

Would you like that?

Of course you would!

Oh, and did I mention that it won’t cost you a small fortune?  It can be done in as little as 35 minutes and all you need to do is smile and look good on camera.

Take a look at one of our clients…

Here she is, being featured as an expert on Page 1 of Google.  It took our team less than 5 days to snag this premium organic spot.

Pretty cool right?

Mixed in with all of the other law firms, here is our client with the only video (aka, picture of her) smack in the middle of the results.

What do you think a busy, desperate prospect is going to click on, especially someone looking for an attorney right away?

Which result stands out?

Yes, the video!

The video is different.  It’s unique.  Your eyes are drawn to it.

The best part yet, is that when someone clicks on that link and watches your video, they have the chance to connect with you before even picking up the phone.

So let’s cut right to chase. You probably want to know how we did it. How in the world did we get a page one ranking in just 5 days using a video?

If you weren’t already aware, Google purchased YouTube not to long ago, and videos are now featured prominently in search results.  All you need to do is optimize your videos correctly with the right keywords and you can rank on page one for your search terms SUPER FAST.

(If you’re new to video marketing, our friend Gerry Oginksi wrote a great book on the subject that we’d encourage you to read. You can purchase it on Amazon here.)

Video marketing really is that simple as long as you have the right technique.

Luckily for you, the video script and the step-by-step process is just one of the main benefits you can expect when you join our Done For You Monthly program.

That’s right!

You are just moments away from ranking on the first page of Google search results – organically.

No paid ads.

No costly SEO (that can be affected by the next big update).

YouTube is part of Google, and Google loves video.

That’s a win-win situation if I’ve heard of one.

Now let’s talk about your next win-win situation!

Let’s get YOU and YOUR FIRM featured on the first page of Google, complete with your very own expert video.

It’s all part of our monthly, done-for-you legal services.  We provide you with all the tools, resources, content, and materials your firm needs to stand out.

All you have to do is put it into action, and let the clients come to you.

You can have your first campaign up and running by the end of today.  Act fast and schedule your 1:1 personalized strategy session with me and together we’ll increase the visibility of your firm in 2014!

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

3 Online Legal Marketing Updates You Should Know About

There’s only one thing certain about marketing your practice online…and that’s constant change.

Practice owners and their teams always need to be on their toes and adapting to the latest changes in SEO strategies, social media techniques, email marketing best practices and more.

This week brings a few new changes in the online world that I thought were important to share with our readers.

1. Google Will Now Encrypt Most Keyword Searches

In plain English, this means that you will no longer be able to see the keywords that people are using to access your site when browsing through your Google Analytics account.  This article http://blog.hubspot.com/google-encrypting-all-searches-nj  explains why this is happening and some workarounds for accessing at least some of that valuable data.

And while this month also marks the death of Google’s free keyword tool, this article http://kimgarst.com/rip-google-keyword-tool-4-free-alternatives-keyword-research from our friend Kim Garst offers 4 alternative tools that you can use to find the best keywords from the start.  Remember, SEO and optimized content still matter…you just won’t have that end-result confirmation of exactly which keywords are causing people to visit your page.  So choose carefully from the beginning!

If this is still too complicated (or annoying), we always recommend talking to local friends, family and neighbors to ask how they would search for your services.  You may be surprised to hear keywords with specific geographical slang that you wouldn’t have thought to use otherwise (i.e. bankruptcy attorneys in South Jersey) or more layman’s terms to describe your services (i.e. will lawyer vs. estate planning lawyer)

2.    Fake 5-Star Reviews Are A BIG No-No

For local search engines like Google Plus, Yahoo Local and Yelp, reviews are a MUST.  Most firms know this….and they also know how hard it is to get clients to visit each and every site to leave a review.  It’s not uncommon when a client sends in a testimonial for a staff member to post their happy experience on these sites for them as a matter of convenience.

Of course, some firms post fake reviews with ill-intent. But regardless of motive, the New York Times http://www.nytimes.com/2013/09/23/technology/give-yourself-4-stars-online-it-might-cost-you.html?pagewanted=all&_r=0  reports that local search engines are cracking down on these practices BIG TIME….even imposing hefty fines on offenders.  Lawyers are specifically mentioned in this article, so it’s important to take note and make sure all reviews are from legitimate clients and referral sources ONLY.

3.    Attorney Charlie Thomas is Blogging

While we mostly focus on marketing for estate planning lawyers and large membership organizations, more than half of our newsletter subscribers are in other practice areas and email regularly for assistance or referrals to trusted help.  This week, we were excited to learn that a very good friend of LM2, Charlie Thomas, has decided to pursue his passion of writing about the law, rather than continue to run his solo practice.  For those of you who have emailed us about ghostwriting and blogging services for your criminal, immigration, real estate, business firm (etc!), Charlie is your man.  With some of these new SEO changes, having great content is more important than ever, so don’t wait to get in touch.  You can email him directly at charles.thomas.esq@gmail.com and let him know we sent you!

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Still holding out for the client fairy? A story of consistency and OUR most skeptical client.

Around the time I wrote this post declaring that legal marketing is not magic (…and to stop expecting it to be!), we recently started working with a very skeptical new client who was hoping for such magical results.

He’d been around the marketing block quite a few times, having worked with all of the gurus who made beautiful brochures, fun websites….and he even tried public seminars a time or two, to no avail.

Every time a campaign seemed to flop, he’d put the brakes on hard and look for better solutions to bring in more clients to his practice.   A totally natural response.

He was no doubt frustrated with marketing and made a comment to us that he was hoping to see more results after just a month or two of work.  I assured him that they would come, not because I’m a rockstar, but because it takes a solid formula of consistency, sweat equity and time to make a big impact on referral sources and prospective clients in the community.  He had to give it more time.

Fast forward to last week.  After spending much of the summer traveling, he reported on our monthly strategy call that September was pretty well booked with lunch meetings with key referral sources and prospective clients for new business.   Old (and very high-net worth) clients were coming back in for more work in droves—partly fueled by the fact that he was now staying in front of them regularly with electronic and print communications and creating top of mind awareness.

And, after making it through the typical doldrums of summer that practically all firms experience, he was able to hire someone else part-time to take more marketing off of his plate and work with us to ensure he was communicating with clients, prospects and referral sources even more regularly.

I hung up feeling very proud… not of myself or my team, but of HIM.  He is a brilliant attorney and a very neat person that more people SHOULD know about. It was HIS diligence and HIS commitment to CONSISTENT marketing that brought results.  He literally had to put blinders on to all the bright, shiny objects that came his way, got a routine going and watched the snowball effect take place.

I had a similar conversation with another client out in California.  Through consistent marketing, we were able to infiltrate all of the nursing homes in her area.  Not only did we land on their speaker rounds, but managed to build meaningful relationships with the staff.  Beyond our automated communications, SHE worked hard to connect with them in very personal ways that no other attorneys were doing (remember, this type of marketing makes the shift from “What’s in it for me” to “How can I be of service/value to you?”). Although initially very introverted and hesitant to do it, she has such a wonderful and caring personality that made this type of networking and relationship building a great fit for her.

So while in the beginning, and even now, the seminars in the nursing homes are not very profitable (they are mostly for the residents and not too many family members show up), she now gets a tremendous amount of referrals from the staff…which is what really counts.  She is favored over other attorneys in the area and keeping them out of her “territory” that she worked hard to claim.  The seminars are just the FIRST step.   A great legal marketing plan always has a bigger picture, massive follow up and multiple long-term steps to achieve practice goals.

I just wanted to share these two quick stories again to reaffirm that legal marketing is not magic.  It doesn’t have to be slimey.  It doesn’t have to be a “hard sell”.  You don’t even really need all the bells and whistles. It simply needs to be educational, reach your target audience on an emotional level and designed in such a way to elicit a response (whether that be for coffee, speaking opportunities or direct offers for appointments, etc.—depending on your ethics rules).

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Making a Case for Hiring Out Your Legal Marketing Efforts

We’ve talked before about how a lawyer running a practice has to be a little of everything to everyone. In addition to actually using the skills that you went to law school to learn, you’re likely also overseeing nearly every tiny detail of running your business. When you’re busy juggling employees’ schedules, paying the utility bill for your office space, attending meetings—oh, and actually working with clients—it’s easy to put marketing on the back burner.

But, that’s a dangerous place for it. Your ability to do all of those other things relies on the fact that you have clients in the first place. You need to keep in touch with former clients, give great service to current clients, and reach out to potential clients. And you need to do it all simultaneously. That’s marketing.

Since good marketing builds a solid foundation for your law business, you either need to devote a lot of time to it or hire a marketing company with experience in law. That way, many of the activities that would otherwise fall to you can be taken off your plate. And, let’s be realistic, a lot of the marketing stuff that you “should” be doing, just isn’t getting done anyway. Am I right?

Let’s suppose that you make the argument that you do have the time to do your own marketing. I know a lot of lawyers that really enjoy marketing because they like talking and writing about their services. I love marketing too so I totally understand this! But, you need to be realistic; do you really understand the mechanics of marketing? Can you create your own professional-looking client newsletter using sophisticated design software? Can you use the right meta tags, URLs, and keywords to dominate Google? Do you have time to create brochures, fliers, e-books, white papers and other collateral that is critical to effective lead generation? If your answer is “yes” you probably do not have enough clients!

And, there’s the conundrum – not enough clients because you aren’t doing marketing well and not getting the professional marketing you need because you don’t have enough clients.

This is exactly why we created the Done-For-You program. We provide lawyers all over the country with professional marketing material that gets results at an absolutely rock-bottom price. All of the material is ready to customize, which they can do with minimal time invested. Then, they simply shoot it out of the door. Easy, peasy. 😉

So, how are you managing? Are you trying to juggle the many balls of running your law practice and letting the marketing ball fall helplessly to the ground? There’s really no reason for that. If you haven’t already, check out our Done-For-You program. I promise you that you will feel like a 50-pound weight has come off your shoulders!

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

Refreshing Your Content for Better Results

Your marketing materials are so important for reaching out to prospective clients.  The time and effort that goes into creating the perfect web site or brochure can be intense, but the simple choice of words can play a pretty significant role in the number of folks who make it through the front door.  We live in a time when content gets stagnant pretty quickly, though, so don’t forget to revisit your content and give it some tweaking from time to time.

Obviously, it’s harder to update your print collateral than your digital marketing materials.  Because of the way the printing industry has changed in the last decade, though, it’s reasonable to update even your brochures and flyers between printings.  Whether you want to go with a whole new look or just update a bullet point list of services, there doesn’t have to be a whole lot of cost involved.

Your web site is even less of a hassle to update, and it may be even more important.  Search engines are constantly reviewing your web content, and when they register that it has been recently updated, they take note of that.  The idea is that a site that has recent changes must be active, while one that has been stagnant for some time may not be relevant or even in use anymore.

Changes to your site can range from minor to major.  A few quick tweaks might include:

• Update your bio to reflect additional education or achievements

• Add directions to your office from nearby public transit

• Update your client list

• Rearrange your list of services

• Add in keyword phrases for better SEO (search engine optimization)

• Add a Facebook follow button or email subscription feature

• Slowly expand sections over time to include more information than before

More in-depth changes would have to do with rewriting entire sections altogether.  Perhaps you have reevaluated the tone of your copy (too formal, too friendly, too vague) and want to come at it from an entirely different angle to see if that affects response rates.  You might also consider adding a “frequently asked questions” page.  This can help potential clients to evaluate if your services will be a good fit for them, allowing those who would not be a good match to “self-select” out before ever even calling the office.

Don’t overlook the value of blogging for your law practice either.  Blogs mean that you are continually adding new content to your web site, and as we mentioned above, the search engines tend to rank updated sites higher on results pages.  Our clients are seeing a great return on the efforts they’ve put into their blogs.

So how about a little spring cleaning for your website and marketing materials this week?  Dedicate a few hours and freshen up your online real estate. Then move on to your print materials and other collateral to ensure everything is an accurate reflection of your brand. If you ‘re not sure about the look or feel of something, please feel free hit “reply” and share it with me and my team for some unbiased feedback. We promise to be gentle (…well, maybe not gentle but at the very least honest!)  Or please feel free to post your links or questions on our Facebook page. We have a wonderful community of attorneys and professionals who would be happy to look at your materials with fresh eyes and offer an opinion.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.

• By Laura Lee

WARNING: Before you sign with a coaching or marketing company this Spring, read this

Did I get your attention? Good, because this is important.

Spring tends to be an “open enrollment” free-for-all for many coaching, training and legal marketing organizations. We will in fact be having our own webinar March 5th to share details about our programs…..but that’s not the point of this post.

What you may not know about me or my company is that we regularly get to see the inner workings of many of these organizations. You might be surprised to know that we do behind- the-scenes campaigns, business development and copywriting for quite a few of them….many of which are well- known and highly- respected in this industry (and whom you may have considered our competition).

On the flipside, through our client base, we’ve worked with many other lawyer marketing and training organizations that are a mess internally and have significantly drained the finances of our clients. We are often hired to implement what these “coaches” or programs are teaching–and more often that not, it turns into our team cleaning up a huge mess when the attorney breaks up with the company or quits the program.

It’s no wonder why I’ve been bombarded with Facebook messages and emails this week asking me what I think of the various offerings, enrollments and teleclasses happening right now.

Let me first be clear that there are some very good companies and organizations out there....and hiring a coach or a legal marketing agency can be one of the best decisions you will ever make in the quest to grow your firm. Again, I don’t just speak of our company… because there are MANY times that I refer clients to trusted colleagues who may be a better fit. But as a whole, if you are serious about taking things to the next level in your practice, getting a mentor or some hands-on help is a great place to start.

But there are also companies in the legal industry right now who are all smoke and mirrors and quite frankly dangerous to your sanity and your bottom line.

In an attempt to help you make the best decisions if you are looking to join a program or hire a legal marketing company this Spring, I’ve compiled a few “warning signs” that I’ve been offering to the attorneys reaching out for my opinion. Heeding this advice could mean the difference between having a thriving law practice or one saddled with six-figures of debt with little to nothing to show for it next year. Here they are:

1. Avoid companies that could hold your intellectual property hostage– Without mentioning names, it has shocked some of our clients to find out that they are merely RENTING their fancy website or other IP from their marketing agency each month. When they decide to part ways the company, they retain ZERO ownership of the site and many times ZERO ownership of the content. We had one client who signed with a well-known company and when they launched her new site, they completely deleted her old one with all of her blogs and links that she worked so hard to build for SEO. Then once she realized this company was taking her for a ride and she quit, they deleted her site a second time and she lost everything AGAIN. We’ve also seen marketing agencies and companies who insist on “hosting” websites, email lists and client databases so that you can’t access them or make changes without their help. They retain all the power and you are at their mercy in a sad attempt to get you to stay on board. Avoid these situations at all cost!

2. Watch for companies and organizations that make you scrub content when you’re not in “good standing.” Imagine this: You pay 6-figures to be in a program and invest in their marketing campaigns, systems and products. Over the course of time, you outgrow the program or it’s not a good fit. After dealing with the expected calls & emails trying to get you to stay in the program, the company then comes back with a vengeance, stalking you at every turn and insisting that if you leave, you must remove every blog article, report and campaign that YOU PAID FOR because you are no longer in good standing and it really never belonged to you in the first place. Unbeknownst to you…your six-figure investment only allowed you to “rent” some marketing and ideas. We see it happen almost monthly and it infuriates me. That’s why when we create marketing for clients, they own it. If we spend time building their blog up, we aren’t going to sabotage their SEO years down the road and insist everything comes down if we part ways. So before you join any program, get clear on content ownership and their rules for usage. Then decide if it’s palatable for you if you breakup in the future.

3. Long-Term Commitments– As a marketing professional, I understand that some commitment time is necessary to truly gauge your results, but be cautious of long- term commitments that leave you stuck if the program turns out to be the exact opposite of what you signed up for….or just not the right fit for YOU. It happens and you should be prepared for it.

4. Make sure you can speak to CURRENT CLIENTS– A company may put out great testimonials showing results of their clients, but go one step further and ask to speak to people who are currently in the program. You may be surprised to see a company using testimonials that speak of results from 5-10 years ago, which have not been duplicated since (I’ve actually seen companies using testimonials from lawyers whom I personally know went out of business and no longer practice law!)

5. Do they work with your competition? A VERY important question to ask right up front is whether the company or agency works with other attorneys in your geographical area. If so, how many and what’s the scope of the work? Here’s why this matters. Let’s say you hire someone to do SEO. If the company is trying to increase rankings for you and your competitor down the street, they are essentially competing with themself. Will you come out on top or will their other client? It’s unethical and puts you and them in a bad position. Or say you hire a PR person. You don’t want someone approaching journalists or producers with the same exact press releases being used by someone else. That’s a fast way to make a bad name for yourself in the local media. Or, in the case of marketing materials,   you don’t want the exact same newsletter going out to the same pool of people in your community….and you don’t want to be reaching out to referral sources with the same campaigns and seminar info as the guy down the street. As a rule of thumb, we only take one client per media market, because we do PR & blog content for SEO. We literally have waitlists because of this rule, and I’ll be the first to admit that as a business owner, it’s hard to turn away a paying client. But any other way would be icky, and my integrity and the peace of mind of our clients means more to me than money. Of course this can vary based on the nature of the services being offered, but make sure your coach or agency feels the same.

6. Is there “stickiness” among the members?- Pay close attention to whether or not the company or coach has long-term clients. For example, one particular organization for estate planning attorneys that we work with has had members in their program for over 15 years! That says something about an organization. On the flipside, if they are a newer agency or organization, check out the results of the leaders. Have they successfully done what they want to teach you how to do? Are they still doing it, or did they get lucky for a year and now they are trying to cash in on that fleeting success? Have they been successful at duplicating their efforts….or are they all talk and theory and no action? This matters more than you think.

7. Who is on the team? With many companies transitioning to done-for-you services these days (hey–we’re trendsetters…what can we say!), it’s important to scrutinize the actual team since they will probably have more interaction with your firm than the company’s figurehead. For example, everyone on our team has a legal background and most have worked in law firms. I would never allow someone control over an attorney’s social media accounts, for example, who didn’t understand the law….or have a basic understanding of the English language. Other companies are using outsourced teams overseas to do these tasks. Your image and your ethics are on the line. Find out who exactly will have their hands on your account and make sure everything is to your satisfaction.

8. If you are working with an agency, where are they driving traffic? Not long ago, one of our clients hired an outside agency to do Pay-Per-Click ads for them. Instead of driving to the firm’s website, they company insisted on creating separate sites using ALL OF THE FIRM’S CONTENT! They were basically “duplicating” the site exactly and driving the ads to the site they owned with a different phone number. They also wanted to change the local profiles in Google and Yahoo using this “duplicated” site as well. Again, the name of the game is to stay in control so always find out where your leads are driving to and what happens when the company is no longer in the picture.

These are just a few things to look out for if you are seeking to hire a marketing agency or join a coaching program this year. Of course no company is perfect and it’s important to have a realistic expectation of results going into it. Your results could vary on your budget, your niche, your area, etc…..but these are some steps you can take to ensure you suffer the least amount of pain and financial loss if the services are not what you expected them to be.

Would you like to talk about how we can help you save time on your marketing and help you turn ideas into action? Simply schedule a time on my calendar for a no-strings virtual cup of coffee.