It’s part of the journey, it’s part of running a successful business, and I need to share it.

This year has been the absolutely hardest year of my life. In January and February my husband had four major surgeries, and then we received the horrifying news from the doctors that his cancer was not only back but it had metastasized and was all throughout his body, stage IV and no treatments were available.

About that same time, I was forced to make some sudden career shifts when it became clear the person I spent the last two years and a half years building revolutionary tools and systems for the legal industry with, no longer had the same vision for the company (or the future) that I did.

Really, could life get any worse? I wanted to crawl up in bed, pull the cover over my head and not wake up. But I have 2 kids and a sick husband so that wasn’t an option.

I’m not brave, I’m not strong, I simply am. And I had to do what I had to do when it became clear my back was up against the wall.

So, I brushed myself off, let go of the anger and ego, and said we need to make the best of this—which meant I re-launched my own business that I had put on hold doing the things I talked about above over the past few years.

However, a strong team grew from the relationships that I had made during that process (being some of the dearest friends I have) and we re-built the business that I had neglected for so long within a matter of months.

So why am sharing this now? Well, it is 6 months later and my husband’s cancer is progressing, hospice visits regularly, (nurses, doctors, CNA’s, social workers, therapists, chaplains…) he is on lots of meds, and requires more and more of my attention.

Yet because I knew this day would someday come, I re-launched my business with clear plans and systems in place so that if I ever needed to take a temporary absence (whether that be a day or 2-3 weeks) I could rest easy knowing everything would carry on smoothly and efficiently until I was able to jump back in and take the reins.

I am lucky (which seems strange because most days I’m not feeling to lucky right now), but I have been given time to plan for my absence and to have systems in place, so that my business will run without me when I need to be gone. Because, I will need to be gone a few days here and there to be with my kids and my husband as we go through this journey together.

So I said all that to say: what is your emergency plan?

Do you have systems and plans in place that would allow your business to run without you should unexpected circumstances arise? Or forget unexpected circumstances! Perhaps you just want to go on vacation. Do you have things set up so you can leave town for a week and not have to worry about whether your clients are being serviced in the same manner that they would be if you were there doing it yourself?

So many of you are my friends, and I care about you, don’t leave things to chance, you have worked hard to build your business, PLEASE make sure you have a documented, systematized plan in place in case of an emergency that would require you to be “gone” because you may not have weeks or months to plan for it….as I was blessed to have.

Authentic conversation on social media is great, transparency is awesome – but you have to remember that you are a professional.

Just like the big law firms telling law school students to watch what they are putting on social media sites because it will be reviewed as part of the hiring process, you also need to pay attention to what you are putting out there on the public platform. There are some attorneys (many that I know and like) that simply share TOO MUCH information online and run the risk of alienating clients.

I know I’m going to get some flack for this, but blogs and social media are the new yellow pages. And of course it’s also where clients are going to get to know professionals BEFORE they contact their office.

(Just like what you would do before YOU would hire someone to work for you).

So let me ask you, is the image that you portray online something that would make a good “first impression” to potential clients? If it is not, I really want to encourage you to re-evaluate your social media plan and create a guidelines and policies handbook for your law business. Yes, written guidelines for how your law office handles social media (even if it is JUST for you right now!)

Now don’t get me wrong– I’m not saying you can’t have personality and must make social media all about business without any viewpoints or friendships. What I am saying, however, is the same thing I tell my daughter who is in college – think before you hit submit or post.

I know you can set privacy levels for your Facebook profile, but who knows how long that will be good for, and twitter is not protected at all. Google your name + twitter and read through your tweet stream as if you were a potential client because trust me, more and more people will be doing just that before they call your office.
So bottom line—remember, YOU are a professional. Convey that each and every time you post.

PS- On a final note, if you are spending all day on twitter I highly encourage you to stop that too. I know “I” don’t want to see that my attorney spends most of their day chatting on social media sites (ok so I shared 2 things!) instead of working on client matters. If you have content you want to share, consider pre-scheduling it with another platform so you can focus solely on interacting with your friends/followers when you do have a chance to chat.

The article also briefly touched upon the use of Pay-Per-Click  and Facebook ads as part of this growing strategy, which are undoubtedly helpful for lawyers who engage in “quick strike campaigns” or campaigns designed to reach plaintiffs as a breaking injury or product liability story hits.

And while I agree that social media sites are a place to find and engage new clients in a systematic, consistent and authentic way, it’s only a small piece of the puzzle as far as an overall social media strategy should be concerned.

Remember, social media conversations happen in real time.   Never in the history of man have consumers had the ability to express their feelings (positive or negative) about a product or service to thousands of people the moment they experience them.

Of course that could mean disaster for firms who are ignorant of such conversations (ever read about the Motrin Moms debacle?) or for those firms who give less than adequate service to clients who are actively involved on Twitter or Facebook.

In the ignorance category, I’m specifically reminded of a lawyer who called me a few months ago for social media help.

Essentially, his firm (which is nationally known) did not have a social media strategy and they never quite got around to developing one either.  Until of course they were notified that their social media profiles were hijacked and someone was posting comments and information that made them look VERY bad in the public eye.

The partners of this firm did their best to jump in and fix the problem, but the damage was already done.  Yet had they been more involved in monitoring the chatter about their firm to begin with, they could have caught the imposter and started damage control right away.

So in talking about social media, I like to encourage lawyers to take a four-prong approach to their strategy in which they will:

1. Consistently and systematically connect with, and educate,  prospective clients on their practice area/ services
2. Show their firm (and trial lawyers in general) in a favorable light to the local jury pool
3. Engage in real-time reputation management
4. Connect with and reach out to the local and national media

Again, I want to reiterate that an attorney’s presence on social media sites requires more than simply trolling for cases or potential clients.

Instead, resolve to implement a comprehensive approach to social media and you’ll find the cases and clients come naturally in time.

Of course if you need help implementing a comprehensive social media strategy that promotes, engages and ensures the good reputation of your firm, I encourage you to email help@legalmarketingmaven.com or fill out this contact form for more information on our team training programs or social media implementation services for attorneys.

Are you thinking about outsourcing certain tasks or workflow issues in your law firm?  If you are, you’re not alone.  Outsourcing is on the minds of many solo and small firm lawyers.  The promise of lower overhead, more freedom and the ability to concentrate on core business problems creates a siren song for attorneys.

Here, then, are the 5 tips I live by when outsourcing any process for my law firm:

Determine:  Think about your needs and goals.  What do you want to outsource, and why do you want to do so?  This may sound simplistic, but the “why” portion of the question gets many lawyers hamstrung.  Rather than having a reason do something, they frequently think in terms of what they do NOT want to do.  ”I don’t want to be bothered with drafting these motions,” rather than, “I recognize that drafting routine motions is best left to someone else, leaving me free to carefully review and revise drafts for a final review.”

Document:  When outsourcing, don’t presume that anyone else in the world has your brain or background.  You need to be able to provide any professional with a detailed set of instructions on exactly how you want tasks accomplished.  Without such documentation, you’re leaving results up to chance.  You’re also guaranteeing that an outsourced professional (who likely charges by the hour) will need to spend more time than is necessary merely to get up to speed.

Interview:  When it comes to outsourcing for your law firm, there’s nothing more important that ensuring that there is a match of skills and attitude.  Office-bound employees are subject to vetting, so why would you not do the same with an outsourcing professional?

Manage:  The service you provide is always your responsibility, so you need to manage the work your law firm outsources.  Some tools you may decide to work with are Basecamp, Google Wave, or even Google Docs.  Wikis and project management solutions abound, and it’s your responsibility to ensure that they are utilized to maximize the efficiency of your law firm.

Hone:  Your initial experience with outsourcing will be merely a trial run for the long-term.  Mistakes will be made, none of which will be anyone’s fault in particular.  Instructions will be misunderstood or poorly communicated, and the ball will be dropped.  You will be managing each task closely, but it may be frustrating to both you and the outsourced professional.  Take the time to listen to suggestions for improvement, and make some constructive ones of your own.  Refine the process regularly and you will minimize the problems later on.

Luckily, there are easy, practical ways to stimulate your brain, keep your energy up and motivation full force.  Here are a few:

Glucose

To complete any task (especially those that require a lot of creativity and ‘out of the box’ thinking like new law firm marketing campaigns), a person must have a lot of self control and discipline to keep on track and stay on a schedule. This can be taxing on your energy supply. In fact, according to researchers from Florida State University, “Some patterns of poor self control are attributable to drops in glucose level.”

So what does this tell you? If you find your mind wandering, your finger itching to go click endlessly to the outer edges of the Internet when you should be focusing on work, it may be due to low blood sugar (glucose). Replenish the supply! Drinking some fruit juice is a quick and easy response to wandering minds.

Exercise

More than just getting into your swimsuit for the summer – exercise has been shown to keep your mood elevated, reduce the risk of certain diseases and also increase your mental ability. In a paper by Henrietta van Praag of the National Institutes of Health it is shown that exercise is one of the most active stimuli in creating new brain neurons! It’s a process called neurogenesis, and it factors into your learning ability and memory retention.

Meditation

Don’t roll your eyes – many studies show that meditation can improve your ability to focus, as well as build on your emotional control. The more you mediate and learn to control your thoughts, the more attention you will be able to give to your tasks. Meditation also reduces stress and helps you to live a more balanced lifestyle. There was a study done in the Science Daily that actually shows you can reap these benefits by meditating just 20 minutes a day for FOUR days. However, researcher Fadel Zeidan points out – ‘This doesn’t mean that you meditate for four days and you are done – you have to keep practicing.’

Nature

We are all a part of nature, so it’s only (no pun intended) natural that the beauty and splendor of our world would add to the relaxation of the mind. Beyond aesthetics, putting plants in your office or even just hanging nature pictures can improve your memory! Really! An experiment conducted at the University of Michigan gave the participants a string of random numbers to memorize and repeat backwards. Half of the group was sent to a busy street and the other half to an arboretum – there they repeated the test.

Those in the arboretum outperformed by 20% or more! So, hang some pictures and if you can take weekend trips out to just relax in the natural world for a while, see if you don’t have some improvements if not in your memory, then at least in your anxiety levels.

The site is http://www.easyprompter.com and it’s just that—a web-based teleprompter that rolls a script across the screen as you record videos online.

With this tool, there’s no more stumbling for words or trying to figure out what to say next as you literally copy and paste your script onto their site, choose a comfortable font size, set the speed you want the words to scroll and start talking.

You can even insert pause brackets which physically stop the scroll for one second to remind you to slow down and take a natural break when you need to.

Not to mention, you won’t have the noise distraction of someone trying to hold a paper in front of your face or give away the fact that you’re reading a script by continually looking away from the camera.

It’s President Obama eloquence on a shoe-string budget.

I’m loving this tool and if you’re a lawyer hesitating to record videos, I know you’ll love it too.

But don’t just take my word for it, go over and try it and let me know what you think.  I’ll tackle WHY you should be doing videos as part of your law firm marketing strategy anyway in next week’s post.

Of course let me first make clear that you should NOT get involved in your local community simply to GET back.  If you read this post with those intentions, you will surely be disappointed.

But, if you can identify a cause that you feel passionate about and truly offer some sweat equity, cash or pro-bono legal help toward making that charity, organization or non-profit flourish, you’ll find referral sources and client streams in places you’ve never thought of before.

Now I understand as a small or solo attorney, your schedule is insane.  Most of you are holed up in your offices so long that you rarely see the light of day.   But I want to throw out 3 simple ways you can give back, get involved and ultimately get more clients for your law firm:

1. If you DO have some extra time, I recommend finding a non-profit, charity or religious organization that you believe in and put some cold, hard- sweat-equity into making it grow.  Serve on a board of directors, volunteer your time or offer pro-bono legal help.  It’s a hands on approach but it will grow your network base and position your firm to make a real impact where  it matters the most.
2. If your time is limited, I suggest offering monthly contributions or donating a percentage of your fees to the charity, non-profit or religious group of your choice.  One of my Legal Marketing Maven clients gives back 10% of her fees to any non-profit group that allows her to speak and ultimately serve their members.    Of course, the group is thrilled to have her donations and she’s thrilled to work with their client base.  It’s a win-win for everyone.
3. If you have office staff willing to get involved, start your own community outreach.  Distribute blankets and sandwiches to the homeless. Buy pack packs and schools supplies each fall and personally give them to families in low-income areas.  Make care packages of toiletries and other household items and hand them out to residents living in local motels.  The opportunities here are endless , provided you have the time and support staff to make it happen.

Finally, I recommend creating a page on your website entitled, “giving back” or something of that nature so  prospective clients can see what you’re up to and how you’re using the money they pay into your firm (you’d be surprised at how much community and charity involvement influences buying decisions).   You can check out my friend  John Bisnar’s page for a great example of this.

But the overall message here is that you must get involved.  By doing so, you’ll grow your referral and client base, open the door for speaking engagements and other promotional opportunities and sleep well at the end of the day knowing you played a part in helping others in your own back yard.

And as always, I’d love to hear how this strategy has worked for you and/or your law firm in the past.  Feel free to leave your success stories (or challenges) in the comments section below!

Online Business Manager and law firm marketing expert, Laura Lee Sparks, is one of the most authoritative and well respected voices on attorney outsourcing, legal marketing and virtual assisting for lawyers on the web.  Her advice and legal marketing campaigns have helped lawyers reach and surpass the million-dollar mark in their businesses numerous times thanks to her straight-forward advice and ability to make legal marketing principles easy to understand and implement.  For further information on lawyer outsourcing programs or to contact Laura Lee directly, please email help@legalmarketingmaven.com

Since making the announcement of the relaunch of Legal Marketing Maven and the awesome team I have put in place, I have been overwhelmed at the response from attorneys across my networks who are interested in working with us or who want to help us by referring business.

The important lesson here, it is important to nurture your list, and your relationships all the time, no matter what!

I confess, other than this blog and social media, I haven’t been PERFECT at this but I have been CONSISTENT with it and because of that, my calendar is full of phone conferences with attorneys and other service providers that would like to work with us going forward or simply want to reconnect to see how we can serve each other.

During these conversations, something else became clear to me as it should be for you.  Not everyone is going to be a perfect fit to be your client, and there are a multitude of reasons that can contribute to that.  Sometimes, it is simply timing and you should always look for a way to bring value to those that are in your tribe.

Because of this, and because there have been so many that do want to stay more closely connected to me and my team, I have decided to set up a F*R*E*E private forum for attorneys and service providers, to share resources, ideas and conversation – introducing LM2 Connections.

If you would like to join this private forum there are some basic guidelines you must meet:

1.  You must be an attorney (law students will be considered email us for more info)

2.  You must have a website where this is verifiable.

3.  You must have a phone number where this is verifiable.

All membership requests will be subject to our approval.

To apply, simply email help@legalmarketingmaven.com from your business email account with your name, contact information (including website and phone number) and a short line or two about why you would like to be part of our community.

We look forward to seeing your application!

The site is SocialTriggers.com run by SEO and web marketing guru, Derek Halpurn.  Over the past 5 years, Derek’s pushed more than 60 million page impressions for his own sites, maintained top rankings for competitive keywords, and most importantly, built a profitable online business with that knowledge (which many ‘self proclaimed’ gurus have yet to do!).

Here are some key things you’ll learn from socialtriggers.com about marketing your law firm online:

1. The true psychology behind how and why people buy online-  While you may not sell physical products through your website (although some of you do),  as a lawyer you ARE using your website to sell the legal services of your firm.  So it would behoove you to know what marketing elements immediately grab a reader’s attention and what elements will make your prospective client click off the page faster than you can say “hey get back here!”
2. How to increase contact form submissions and phone calls from your site–  It’s one thing to drum up traffic or clicks to your site. It’s an entirely different ballgame to get those same prospects to fill out the contact form or call the office.  Socialtriggers.com will teach you the simple psychological cues and tricks necessary to increase conversions and get more people to say YES passively through your website.
3. Data, data, data—Derek has a knack for data.  He knows what’s working online, what elements of a website test well, convert well and what seemingly clever and hot fads FAIL user tests every time.  You need this data and it’s conveniently broken down into English (not tech or geek speak) on this site.

So after talking to Derek (he personally gave us some great tips for our OWN site which you’ll see come to life in a few weeks) and reading the online sales strategies at socialtriggers.com, I truly believe the information there is vital to your online marketing strategy and I suggest subscribing so you don’t miss a beat.

And of course we’d love to hear what other resources out there have been beneficial or influential to your online legal marketing strategy.  Feel free to leave any useful links or product information in the comment section below!

As always, we’ll continue to share the resources we come across to benefit those lawyers not directly working with our marketing implementation team.   Stay tuned!

As I explained last week, I am turning the page and no longer working with Alexis Martin Neely and the Family Wealth Planning Institute.

Instead, I’ve realized it’s time to re-open the doors of my own business, which was extremely successful before my  decision to commit to one client in 2007—and ultimately one that changed the lives of many attorneys and practices all over this country.

So I’m excited to announce that I’ll once again be providing private coaching and high-end implementation services for qualified attorneys and attorney membership organizations in the US and Canada.

But here’s the really exciting part.

My company, Legal Marketing Maven, is now partnering with my good friend and well-respected implementation Goddess, Paula Woolley of Progressive Office Solutions and other incredible team members to provide full-service, complete marketing support for lawyers who are really serious about exploding their business this year.

So what does a full-service, complete virtual marketing team look like?

Basically, you’ll have a private coach, marketing director, copywriters, graphic designers, IT gurus, client service directors and administrative support staff virtually at your fingertips… devoted entirely to the growth, prosperity and vitality of your small or solo law firm.

You’ll also get the benefit of working with me as your personal mentor, coach and business strategist.  I’ve helped multiple businesses surpass the million dollar mark and I’m happy to give you the tools and strategies to do the same.

You will  also benefit from my network of service providers, marketing professionals and business gurus as I’m out there continuing my own personal education and staying up to date cutting edge strategies both in the legal and non legal communities. which of course is needed for long-lasting growth.

However, as I said this is a major time commitment on our part and we can only take a limited number of these high level relationships.  They are also limited geographically to ensure fairness and a true competitive edge to the lawyers we serve.

If you’re interested in becoming one of the few lawyers we serve at this level (and FYI a number of spaces are already filled—and filling fast just via word-of-mouth) please email me directly at help@legalmarketingmaven.com

Yet for those of you simply looking for a la carte legal marketing , virtual administrative services or regular marketing support on a less-intensive level, we still have plenty of options to meet the growing needs of your small or solo firm.  You can see all of our services or request more information by visiting our services offered page.

Again, I am so excited to embark on this journey with you and look forward to completely transforming law firms across the country this year.

To your success & productivity!

Laura Lee